Transforming business (NST Appointments, 23/04/2005)

Title: Purple Cow - Transform Your Business by Being Remarkable
Authors: Seth Godin
Publisher: Penguin Books
Availability: Major bookstores
Price: RM38.50

MARKETERS for years have used the five Ps (or more) of marketing -product, pricing, promotion, positioning, publicity - as guidelines forselling their products and achieving their company's goals. Most of them may also experience the reality that making the right marketing moves - with all these elements in place - doesn't guarantee success.
The dynamic of marketing is changing. It became clear that following the Ps is just not enough. This is why, according to marketing guru Seth Godin, an exceptionally important "P" has to be added to the list, and it is Purple Cow.
Cows, after you've seen one, five, or 10, are boring. A Purple Cow, though, would be something! Purple Cow refers to a product orservice that is different from the rest and somehow remarkable. Something remarkable is worth talking about. Worth noticing. Exceptional. New. Interesting. Boring stuff is invisible. It's a brown cow.
In Purple Cow, Godin urges readers to put a Purple Cow into everything they build, and everything they do, to create something truly remarkable and noticeable. It's a manifesto for marketers who want to help create products that are worth marketing in the first place.
As consumers nowadays are too busy to pay attention to advertising, marketers and business owners are advised to stop advertising and start innovating. If a product's future is unlikely to be remarkable, it's time to change the game. Instead of investing in a dying product, take profits and reinvest them in building something new. Also, intimately knowing your customers (especially your potential customers) will tell you how to reach them.
Purple Cow is a thought-provoking book that will have you thinking and rethink your business plan, and products or services. Each chapter ends with a key takeaway point that will leave you thinking hard about how you can implement the ideas into your own business or life.
The book is an easy read. Marketers, business owners and individuals will surely benefit from the remarkable coverage.

Read More......

On personal accountability (NST Appointments, 08/01/2005)

Title: QBQ! The Question Behind the Question: Practicing Personal Accountability in Work and in Life
Author: John G. Miller
Publisher: G.P. Putnam's Sons
Availability: MPH bookstores
Price: RM54.95

WE all experience this sick culture: There's too much finger-pointing, blaming and procrastination going on in our daily lives, be it inorganisations or society. The lack of personal accountability, accordingto the author, is a problem that has resulted from such culture. Therefore, we all need positive change, and it begins with individualschanging themselves by asking better questions when a problem exists.
"The Question Behind the Question (QBQ) is built on the observation thatour first reactions are often negative, bringing to mind incorrectquestions. But if in each moment of decision we can instead discipline our thoughts to look behind those initial questions and ask better ones (QBQs), the questions themselves will lead us to better results," explains Miller. In other words, "The answers are in the questions".
There are three simple guidelines for creating a QBQ:
1. Begin with "What" or "How" (not "Why", "When", or "Who").
2. Contain an "I" (not "they", "them", "we", or "you").
3. Focus on action.
For example, replace "Who dropped the ball?" to "What can I do todevelop myself?" or "How can I contribute?".
This book tells readers that blame and "whodunit" questions solvenothing. They create fear, destroy creativity, and build walls. Don't complain about things beyond your control.
Personal accountability is not about changing others. It's about makinga difference by changing ourselves. Remember, "I can only change me!".
We need the QBQ so our organisations can be places where, instead offinger-pointing and procrastinating, we bring out the best in each other, work together the way teams are supposed to and make great things happen.
This book shows us how to become more effective and successful. Using succinct, light-hearted stories and easy-to-read chapters, Miller gives usa practical method for putting personal accountability into daily action which can bring astonishing results: problems get solved, internal barriers come down, service improves, teamwork thrives, and people adapt to change more quickly.

Read More......

How to set up seminars (NST Appointments, 27/11/2004)

Title: How to Set Up and Run Seminars and Workshops - Get It Right FirstTime

Authors: Tow Khee Kin

Publisher: Leeds Publications

Availability: Major bookstores

Price: RM28.90

SEMINARS and workshops play important roles in today's businesses. Companies send their employees to attend seminars or workshops to developtheir skills so that they will be efficient in doing their jobs.

Individual learners, meanwhile, attend seminars or workshops either toextend their existing knowledge and skills to obtain information and learnmore about the subject they are interested in, or simply to network withother participants.

Regardless of whatever the reasons are, it is vital for organisers toensure that their participants achieve the expected outcome from attendingsuch events.

"Seminars and workshops can be the most effective and efficient way of putting a message over, often to a very large number of people, in a veryshort period of time. However, if badly organised, they can be disastrous. Staged for the wrong reason, at the wrong time, with wrong content, to the wrong people, they will result in wasted effort and resources, and have adetrimental effect on the company image and staff morale," says the writer.

And that's why this book comes in handy as it summarises different approaches needed to conduct a seminar or workshop based on the author'smore than 20 years of hands-on experience.

This highly practical book provides readers with useful advice on how toset up and run seminars and workshops successfully.

It also provides practical pointers, examples and models on how toconduct high-impact presentations and demos, how to work with adultlearners, how to set the objectives and draw budget, and how tocommunicate effictively with the target audience.

The author also includes an evaluation form and sample format of theparticipant's report, thus offering readers an insight into organising andrunning seminars and workshops.

Written in simple, easy-to-understand English, this book is targeted atorganisations, managers and human resource executives who want to refinetheir skills in making their seminars and/or workshops a great success.

Read More......

Planning for success (NST Appointments, 25/09/2004)

Title: The Highly Effective Marketing Plan: A Proven, Practical, PlanningProcess for Companies of All Sizes

Author: Peter Knight

Publisher: Pearson Business

Price: RM61

Availability: Major bookstores

YOU'VE got a product or service that you want to sell or tell peopleabout, in the most effective way, at the lowest cost. As customers becomeincreasingly sophisticated in their expectations, the diversity and rangeof products and services on offer get even wider. So how can companiesensure that their products or services are customers' preferred choice andmore importantly, that they continue to be? The key is to develop a highlyeffective marketing plan (HEMP).

HEMP is a process that should dramatically improve your chances ofprofitability by selling more of your products and services. It is astraightforward 15-step plan which you can use to address problems andopportunities. Each step is detailed in this book, with explanations as towhy each step is necessary.

Also, as HEMP is a sequential process, you should read this book inorder if you're creating your HEMP as you go.

The writer has combined all you need to know for a HEMP in thispractical and easy-to-read book. And at the end of the book, there aretips for a successful implementation of HEMP based on hundreds of realcase studies, complete with great pictures, graphs and evidence of peoplemaking lots of money.

All in all, this is the book that will help you to:

* create a highly effective marketing plan that works - in just onehour;

* really understand your business and what it is that makes people buyfrom you;

* learn from the relevant case studies and examples (the successes ofothers), and apply these insights to your business;

* identify the real obstacles to your plan - and how to overcome them; and

* gain tips on how to make sure your plan is successfully implemented.

As what the writer says: "The key to HEMP is to keep it simple, relevantand above all bullshit free!"

The book can be used by small start-ups and multinationals alike. It isalso suitable for general reading.

If you would like to put the practices into action, visitwww.phoenixplc.com/hemp/ to down-load a HEMP template of your choice, free of charge!

Read More......

In pursuit to transform minds (NST, 24/07/2004)

Reviewed by Lee Chiew Lan

Title: Changing Minds: The Art and Science of Changing Our Own and Other People's Minds
Author: Howard Gardner
Publisher: Harvard Business School Press
Availability: Major bookstores
Price: RM107.80

MINDS are exceedingly hard to change. Ask any manager who has tried tokeep a workforce from resisting a significant change, or any salespersonwho has tried to convince customers to switch brands, changing the mindsof others is not an easy task. How can one's opinion, rooted in years ofpersonal experiences, learning and culture influences, be changed?
In Changing Minds, eminent Harvard psychologist Howard Gardner, whosework over the last 30 years has revolutionised human thinking aboutintelligence, creativity and leadership, offers a framework forunderstanding exactly what happens during the process of changing a mind,and how to influence that process. He shows how we change our mindsgradually, in identifiable ways that can be actively and powerfullyinfluenced.
Gardner identifies seven factors - he calls them levers - that areeffective in influencing a person to change his mind: reason, research,resonance, representational redescription, resources and rewards, real-world events, and resistances. According to him, to change someone's mind,we must produce a shift in that person's "mental representations", theparticular ways in which that person perceives, codes, retains andaccesses information. In other words, "know thine audience".
Readers will benefit from Gardner's in-depth analysis on behaviour ofseveral individuals, including politicians such as US President GeorgeBush, Britain's Prime Ministers Margaret Thatcher and Tony Blair, South Africa's Nelson Mandela, as well as artists, writers, musicians andteachers in their pursuit to change people's minds.
Changing Minds is written in an easy-to-comprehend style. The book issuitable for managers and thinking leaders of the current age.

Read More......

Learning from a war strategist (NST, 22/05/2004)

Reviewed by Lee Chiew Lan

Title: Sun Zi Art of War: An Illustrated Translation with Asian Perspectives and Insights
Author: Chow-Hou Wee
Publisher: Prentice Hall
Availability: Major bookstores
Price: RM59.50

SUN Zi, real name Sun Wu, is a well-known strategist from the state of Qiin the Spring and Autumn Period. Appointed by the king of the state of Wuas the general of his army, he eventually helped the Wu king defeat thearmy of Chu and capture its state capital during his service; notsurprisingly, he was also named the "great commander" of Wu.
Sun Zi's famous philosophy of war, Sun Zi Bingfa, in which he summed upthe experiences and lessons of many great battles in history in 13 chapters, is known as the oldest and most distinguished book on warfare inChinese history. It garnered worldwide attention and interest and has beentranslated into various languages such as English, Japanese, and German.
Sun Zi Art of War: An Illustrated Translation with Asian Perspectives and Insights is written in English, but peppered with Chinese words forelaboration purposes. The writer offers different dimensions in exploringthe real philosophy of Sun Zi's art of war. These include using the hanyupingyin method to help readers understand the Chinese characters;explaining and illustrating difficult Chinese words to help readersappreciate the beauty of the Chinese language.
The commentary part after each chapter would be helpful for readers togain more depth into the chapter discussed. For the Chinese-educated, this book will provide a better understandingof the nuances of each word and phrase. And for those who cannot readChinese, it will provide better insights to Sun Zi's leadership style.

Read More......

Guidelines to career success (NST, 10/04/2004)

Reviewed by Lee Chiew Lan

Title: How to Shine at Work
Author: Linda R. Dominguez
Publisher: McGraw-Hill
Price: RM59.80
Availability: MPH and major bookstores

EVERYONE deserves a career that brings out his or her best. In today'sworkplace, what will it take to survive, deliver results, succeed, moveahead, lead others and find satisfaction? To achieve career success, weneed to have the correct strategies and proper guidance. With How to Shineat Work, you can look to coaching guru Linda Dominguez and be on your wayto a rewarding life.
This book is designed for anyone in any industry. It is divided intofour neat parts, which discuss issues from how to get along in yourcurrent work environment, create a plan for moving ahead in your career,recognise options, and take smart risks, to create visibility withoutarrogance and know when it's time to move on.
I find the chapter on Cranky Coworkers an interesting read. I've gotfriends complaining of being bullied by their bosses and how annoyed theyare with the "cranky" co-workers in their workplace. Well, to handle suchsituations, the writer concisely listed down examples of cranky co-workers(the critic, the bulldozer, the quiet type, the accomodator, the thied,the backstabber and the control freak), along with interesting discussionson how to deal with them.
I'm sure the guidelines will definitely help you take control in mostsituations while building bridges (and your reputation).
Creating healthy workplace relationships is difficult, but it is notimpossible once you have the tools. You will find case studies and real-world examples taken from Dominguez's clients, along with valuable self-assessments, worksheets and checklists, to help you learn more about whoyou are and what you want.

Read More......

Guide to being a serving leader (NST, 17/01/2004)

Reviewed by Lee Chiew Lan

Title: The Serving Leader: 5 Powerful Actions That Will Transform Your Team, Your Business and Your Community
Authors: Ken Jennings and John Stahl-Wert
Price: RM79.80
Availability: MPH and major bookstores

WE all are familiar with the term "leadership". It signifies the abilityto manage a group of people to achieve certain goals. But how many of usknow the truth that a great leader is actually a servant leader?
First presented as an idea 30 years ago by Robert K. Greenleaf, servantleadership is based on selflessly serving one's team, organisation, orcommunity rather than power, domination, or self-interest.
The Serving Leader presents the simple truth of this idea in a freshparable about a son answering his dying father's call to help him out witha few projects. It turned out to be that the father is actually teachinghis son some leadership and life lessons. The son keeps a journal of hisobservations and reflections concerning the leadership approaches used inPhiladelphia. The five lessons he learns from his father - run to greatpurpose, upend the pyramid, raise the bar, blaze the trail, and build onstrength - can be applied equally to life and work.
The Serving Leader is both a practical guide to the tools and techniquesof effective leadership and, perhaps more importantly, a book about thepersonal journey of growth that real leadership requires.
The authors draw on real-life examples and present them in an easy-to-read, easy-to-absorb story. Other than the strong insights on servantleadership, you'll also enjoy the journey of the father and son and howthey learn to better serve each other. This brings out the idea that wemust not only be a good leader in our workplace, but also in our ownfamilies.
This volume is captivating and wonderfully written. Its exciting story,lovely characters and deep impact make it as exciting as it iseducational. It is a small book, but the impact is huge!

Read More......

Practical industrial relations guide (NST, 29/11/2003)

Reviewed Lee Chiew Lan

Title: A Practical Guide to Grievance Procedure, Misconduct and Domestic Inquiry
Author: M.N. D'Cruz
Publisher: Leeds Publications
Availability: Major bookstores

HOW many of us know exactly the proper procedure of grievance, misconductand domestic inquiry? If an employee has a genuine grievance, where andwho shall he bring the grievance to? If there's a misconduct in industrialrelations, how should the management or employer deal with it? Does anemployee have the right to bring along a representative if he is requiredto attend a domestic inquiry? Well, you can find all these answers in thisbook.
This pragmatic guide provides you with a sound understanding of thetopics discussed - grievance procedure, misconduct and domestic inquiry. The first chapter discusses the various aspects of grievance, such as whatconstitutes a grievance in industrial relations, procedure for resolvingindustrial and collective grievances, the role of supervisors and managersin handling grievances, do's and don'ts in settling grievances, to name a few.
The subsequent chapters (chapter two and three) explain and examine misconduct and domestic inquiry in details. An interesting features is that the author has followed a contextualapproach by annotating each topic with relevant Industrial Court Awards, High Court judgments, and quotations from reputable authorities. Indeed, these extra information give readers an insight into topics discussed. Besides that, issues pertaining to condonation are also highlighted.
Written by an experienced consultant on labour laws, this book is aperfect reference for human resource personnel/practitioners. It providessome useful guidelines for HR personnel to not only understand the complexities involved in dealing with grievance procedure, misconduct and domestic inquiry, but also helps them to decide what to do or not to dowhen dealing with their employees.
The book is also suitable for those who are interested in knowing moreabout industrial relations.
Using easy-to-understand English, it should not be difficult to understand what the author is presenting.

Read More......

Cultivating creative Asians (NST, 11/10/2003)

Reviewed by Lee Chiew Lan

Title: Why Asians Are Less Creative Than Westerners
Publisher: Prentice Hall
Author: Ng Aik Kwang
Availability: MPH and Major bookstores
Price: RM65

TOO often we hear people discussing about being creative in everything wedo. However, the challenge of being creative is tightly connected to thetype of society we live in. Asians are always described as "a close-mindedsociety", so it's not surprising that Asians are said to be less creativethan their Western counterparts.
In this book, the author presents his view that Asians in general areless creative than Westerners. He is not implying that Asians are notcreative, but that it is harder for Asians to think, feel and act in acreative manner compared to Westerners. He puts this down to how Asians behave in society.
This "tell-me-why" book can be an intellectual guide to liberate Asiansfrom uncreative patterns of behaviour which they have become used to. Toassist them in realising this goal, the author has provided 10 guidelines towards becoming creative Asians.
The book is divided into nine chapters. I especially enjoy chapters sixand seven, where the author delves into how Asian and Western studentsstrive for success and deal with conflict, with real examples fromdifferent societies in the East and West, such as the Chinese system ofrelationships, the kiasu syndrome of Singaporeans, the Japanese concernwith group living, the American emphasis on individual rights and freedom,etc. Readers will be able to better understand the workings of thesesocieties and why Asians are less creative than Westerners.
This book will no doubt open the minds of many readers. Technicaljargons are minimal, and the style of writing is engaging and interesting.

Read More......

Guide to better leadership skills (NST, 12/07/2003)

Reviewed by Lee Chiew Lan

Title: Leadership 101: What Every Leader Needs to Know
Author: John C. Maxwell
Publisher: Thomas Nelson Publishers
Availability: MPH and major bookstores
Price: RM24.90

DID you know that each one of us can influence at least 10,000 other people during our lifetime? So the question is not whether you willinfluence someone, but how you will use your influence.
Known as America's expert on leadership, John C. Maxwell wroteLeadership 101 to help develop your leadership ability and increase yourpersonal and organisational success. "Anyone can be a real success...whatever you'll accomplish is restricted by your ability to lead others,"he says.
This book contains the essentials gained from over 30 years ofleadership experience from the writer. It defines leadership, identifiestraits that every leader should develop, and shows you the impactleadership can have on your life and those you lead.
This book comes in three parts: The Development of a Leader takesreaders to raise the "lid" on leadership ability and hints on how to growas a leader while The Traits of a Leader discusses the essential qualitiesfor true leadership. The Impact of a Leader guides readers to the truemeasure of leadership - influence - in which Maxwell believes, "Trueleadership cannot be awarded, appointed or assigned. It comes only frominfluence."
Leadership profiles of Theodore Roosevelt, Princess Diana, Roberto Goizueta, etc, also are highlighted, providing readers with insights onthe bottom line of leadership.
Everyone is a leader because everyone influences someone, Maxwell says. Not everyone will become great leader, but everyone can become a betterleader. So are you willing to unleash your leadership potential and useyour skills to better mankind? No doubt this book can show you how.

Read More......

Lessons from Sony's success (NST Appointments, 10/05/2003)

Reviewed by Lee Chiew Lan

Title: Business the Sony Way: Secrets of the World's Most Innovative Electronics Giant
Author: Shu Shin Luh
Availability: MPH and major bookstores
Price: RM59.80

SONY is a global household name. Just take a look around your living room.Do you have a Triniton television? Or a Walkman? Or perhaps a Vaiocomputer? Do you own DVDs of Charlie's Angels? Or Men In Black?
If your answer is "Yes" to any of the above, you own a part of the Sonyfamily. And soon, you will be downloading Sony Pictures movie trailersonto your Clie handheld or high-end mobile phone, and transferring them toyour Triniton TV or e-mailing them to your friends through your Vaiocomputer.
Sony's role in driving the evolution of electronics over half a centuryis undeniable, offering the world the first transistor radio, the firstportable stereo and the first home video-game console using three-dimensional graphics, among others.
Business the Sony Way is the story of Sony's growth, and the vision anddrive of its founders, Masaru Ibuka and Akio Morita. Beyond narrativehistory, the book serves as a case study of how entrepreneurs, with theright combination of tenacity, passion, creativity and an eye for thefuture, can build a company from a humble operation to a hugemultinational with global influence. The book also examines the way Sony has expanded into areas outside its boundaries of successes, such asbanking, entertainment, and real estate.
Business the Sony Way is divided into 10 chapters. The writer highlights Sony's recipes for success in every chapter, providing readers withinsights on the intricacies of the business world and techniques to stayahead of the competition.
Written in simple English, this book is an interesting read, enablingreaders to gain the knowledge to think out of the box, just the way Sonydid and continues to do so.

Read More......

Illustrated guide on using the computer (Computimes, 15/07/2002)

Title: How to Use Computers (Second Edition)
Publisher: Sams Publishing
Availability: MPH bookstores
Price: RM80

WHEN I went back to my hometown in Siburan, a little village in Kuching'soutskirt, last Chinese New Year, I brought along my old Pentium I personalcomputer. I set up the PC with my niece and nephew around me. I thoughtthe machine would be foreign to them and was prepared to answer anyquestions they had.
To my surprise, my seven-year-old nephew whispered, "Auntie, can I bethe first one to play the Pinball game after you've set up the PC?"
"You know how to play games on the computer?" I asked suspiciously."Yes, my teacher taught us how to play games on the computer." I could seethe pride on his face. "I also know we can use the computer to watchmovies and listen to music, and many more," he continued.
That's remarkable! Even kids from the countryside in a not-so-developedvillage know how to use the PC. This just goes to show how computers haveimpacted our lives. And if a primary school pupil knows how to use thecomputer, what more should an adult.
Willing helpmate. Over the past two decades, the PC has moved from thehobbyist's basement to offices, factories, banks, supermarkets and intoour homes. The PC has become so important that some have said they justcan't live without it.
Unfortunately, there are still those who don't know how to use the PC orsee it as a mysterious contraption that one has to tolerate at work. Nomatter what the reasons are, we need to know how to turn the PC into awilling helpmate. And How to Use Computers is a good book to help you inthat direction.
Author Lisa Biow, in this second edition to the best-seller of the sametitle, says there are four types of readers: people who have recently beenconfronted with a computer, either at work or at home; people who don'thave a computer, but are either thinking of getting one or simplywondering what the fuss is about; people who've been using a computer fora while (a week, a month, a year) without ever feeling comfortable withit; and people who are fairly proficient with a particular program orparticular area of computer use and want to pursue further in computerknowledge.
How to Use Computers offers a straightforward, visual approach tolearning. The steps and graphics guide you through the most common tasksyou'll want to perform with your computer.
The heart of the book is the pictures. All images are illustrated withcartoon-like features/icons, and are useful to help you visualise andremember what takes place inside the PC, not to mention keeping the textand layout interesting.
Many of the pictures even draw analogies between the PC components andthings that are familiar to you. For example, you'll find a part of thecomputer compared to a pail/pool or to a set of mailboxes in a postoffice. You'll also find various PC components and programs personified insome of the pictures.
The book focuses on IBM computers and compatibles, commonly known hereas PCs. When it comes to specific details about programs/software, theauthor uses the Windows XP operating system (OS) as a model.
If you are using an older version of Windows, you will find much of thesame information, but just that it looks different. However, if you are aMac user, you'll probably want to purchase a book on the Mac OS.
How to Use Computers covers just about everything you need to know aboutthe PC in eight handy chapters, with each chapter divided into varioussub-topics. The first chapter touches on the basics of the PC such as PCsare not fragile, what is a PC or PC program, things you can do with yourPC, and basic hardware and software knowledge.
In chapter two, you will learn the anatomy of your computer - processor,memory, random access memory (RAM), floppy and CD-ROM drives.
Learning about these essential parts of the machine helps you to havemore control of the machine because you know how every element works. By the time you finish this chapter, you will know, among others, whathappens when you load a program, where the data you type into your PC goesand what happens when you save your data.
The PC's filing system, including file formats used by variousapplications, folders/sub-directories, is what you will learn in the thirdchapter.
You will also find out how to choose the right type of discs for yourfloppy drives, protect your floppies, use CD-ROMs and ward off PC viruses.
Shortcut keys. Chapter four, Up and Running, discusses the essentialsyou need before trying your hand at the PC. It provides in-depthinformation about keyboard and keyboard layout as well as the ins and outsof some special keys, function keys and shortcut keys.
You will also learn about the full variety of mousing techniques, properways to turn on/off your PC, and some tips for arranging the differentparts of your PC system for maximum comfort and how to minimise back,wrist and eye strains.
Chapter five squeezes in details on the Windows XP environment, fromloading programs within Windows to using Windows to perform diskhousekeeping operations (copying, renaming and deleting files), explorecommon features of Windows (desktop, taskbar, folders, recycle bin) toWindows itself (windows, dialogue boxes and menus). This chapter alsooffers you some useful tools on how to explore Windows Explorer andcustomising windows.
Chapters six and seven are extensions of chapter two - Anatomy of a Computer - focusing on software and hardware, respectively. Chapter six shows you the two most commonly-used application software: word processingprogram and spreadsheet, and database management program. You will learnabout software, plus useful pointers on how to choose one from the manythat you find in the market.
Meanwhile, chapter seven will guide you further on some of theperipherals - monitors, printers, modems and storage devices, as well as abit about multimedia computing (playing audio CDs), portable computers(laptops, notebooks and handhelds) and networks (local area network, widearea network and peer-to-peer network). Also included are some usefulguides one needs when shopping for a notebook.
The last chapter, Getting Online, covers everything you need to knowabout the Internet - from how to select your access route to the Internetto finding resources on the World Wide Web, including understandingInternet address, talking to people on the Internet (chat, e-mail,newsgroup and instant messaging), logging onto the Net, browsing the Web,searching for sites, downloading, installation, and sending and reading e-mail.
How to Use Computers is one of the most comprehensive guides around. Itis an ideal companion for both first-time PC users and the veterans. The author also uses simple English, thus making the book an easy read. So forthose looking for a useful guide to personal computing, what are youwaiting for, go and check out this book.

Read More......